Privacy Statement
PRIVACY STATEMENT
Azia Holding Limited, operating under the Dolcevi brand and with its registered office in Hong Kong, is committed to protecting the personal data (“Personal Data”) you share with us. This Privacy Statement explains how we collect, process, and share your Personal Data when you interact with us through our online services. By using our website, www.dolcevi.com (the “Website”), or voluntarily providing your Personal Data, you consent to the terms of this Privacy Statement. If you do not agree, please refrain from using the Website or providing your Personal Data.
1. Scope of this Privacy Statement
This Privacy Statement applies to Personal Data collected through:
• The Website and related online platforms.
• Interaction with forms and tools on the Website, including chatbots or other communication features.
• The customer portal and associated services (e.g., discount bonuses, referral programs).
This Privacy Statement also applies to the use of data tracking tools such as Google Analytics and similar technologies for analytics and marketing purposes.
2. Categories of Personal Data We Collect
We may collect the following types of Personal Data:
Information you provide:
• Identification and contact details: Name, email, phone number, and address to create and manage your account, process orders, and communicate with you.
• Order information: Shipping and billing addresses, order history, and payment methods for transactions.
• Preference data: Wishlist items, store preferences, and referral program participation to enhance your experience.
• Interaction data: Details provided through forms, chatbots, or surveys.
Automatically collected data:
• Device and browser information: IP address, browser type, operating system, and device details to optimize Website functionality.
• Usage data: Pages viewed, time spent on the Website, and actions taken (e.g., clicks, form submissions) for analytics and marketing.
• Geolocation: Location data to provide store recommendations and relevant services.
Sensitive data through third-party applications:
• Payment processing: Financial information handled securely by Shopify and other authorized third parties.
3. Purpose of Collecting Personal Data
Your Personal Data is collected and processed for the following purposes:
• Account management: To create and maintain your customer portal account.
• Order processing: To manage orders, handle shipping, and process payments securely.
• Marketing and personalization: To send promotional offers, newsletters, and referral bonuses based on your preferences.
• Analytics and optimization: To improve Website performance and enhance your browsing experience.
• Compliance and security: To prevent fraud, comply with legal obligations, and notify you of any data breaches.
4. Use of Cookies and Tracking Tools
The Website uses cookies and similar tracking tools, including Google Analytics, to enhance your browsing experience. These tools collect anonymized data to analyze Website usage and deliver personalized content.
For more information on how cookies are used, please refer to our Cookie Policy. You can manage cookie preferences through your browser settings.
5. Retention of Personal Data
Personal Data is retained for a period of 7 years, as required to fulfill the purposes for which it was collected or as mandated by applicable laws. After this period, data will be securely deleted or anonymized.
6. Sharing of Personal Data
We may share your Personal Data with:
• Payment providers: Such as Shopify, to process transactions securely.
• Service providers: For marketing, analytics, and operational support.
• Legal authorities: When required to comply with laws or protect the rights of our users and business.
Personal Data will not be sold or shared for third-party marketing purposes.
7. Security of Personal Data
We implement reasonable technical and organizational measures to protect Personal Data from unauthorized access, loss, or misuse. However, no online platform can be completely secure. Users are encouraged to use strong passwords and secure browsers when accessing the Website.
In the event of a data breach, Dolcevi will notify affected users as required by applicable laws.
8. Your Rights
Depending on your location, you may have specific privacy rights, including:
• Access and correction: Request access to and correction of your Personal Data.
• Data deletion: Request the deletion of your Personal Data.
• Opt-out: Withdraw consent for marketing communications or data tracking.
• Data portability: Request a copy of your data in a portable format (where applicable).
To exercise these rights, contact us at hello@dolcevi.com.
9. International Privacy Regulations
Dolcevi complies with privacy laws in various jurisdictions, including:
• GDPR (Europe): Users in the European Union have rights to access, correct, delete, or restrict the processing of their Personal Data.
• CCPA (California): California residents may opt out of the sale or sharing of their data and request detailed information about its use.
• PDPO (Hong Kong): Ensures Personal Data is processed lawfully and transparently.
10. Changes to this Privacy Statement
This Privacy Statement may be updated periodically. Significant changes will be communicated via the Website. Continued use of the Website after updates indicates acceptance of the revised Privacy Statement.
Effective Date: 12/12/2024
For inquiries, contact us at hello@dolcevi.com.